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+81 755250993
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FAQ

Frequently Asked Questions


Can I book a room/capsule in advance?
Yes, you can book online or via phone +81 755250993

I have some tattoos. Will I be allowed in the sauna?
All guests with tattoos are welcome to stay at our capsule hotel (and use the shower facilities on 3F) but are prohibited from entering the sauna/bath space. Should we find any guests in the sauna/bath space, we will ask them to leave immediately.

Do you accept female guests?
Sauna & Capsule Hotel Rumor Plaza is designed for men only. 

Can I leave and re-enter the hotel?
Yes, capsule hotel guests are allowed to leave and re-enter anytime.

I am staying in one of the capsules. Can I use the sauna, bath, restaurant and relaxing room?
Yes, the facilities are available for all guests.
*Sauna/bath is closed for cleansing between 9:20-10:40am (open-air bath and salt sauna will remain opened).

What are the opening hours for the Open-Air Bath (RF)? 
9am-12midnight on Mon-Thu and Sundays, and 9am-1am on Fri-Sat.

Do you serve food?
Yes, we have a restaurant on 5F called Iyashitei, which serves various menus until 4.50am. Breakfast buffet is served between 6-10am (Last Order is 9am on Mondays and 9:30am on Tue-Sun).

Can we have dinner in the capsules?
Guests are prohibited from eating in the capsules. Please use the restaurant on 5F for foods and drinks.

Where can I keep my valuable belongings? 
Please use our front desk safe on 6F (sauna floor) or the safety boxes on 3F (capsule floor). 

Can you hold large luggages?
Yes, front desk can store your luggage for you.

Can I charge my mobile phone?
Front desk on 6F (sauna floor) can charge your mobile phone for you. You can also use the power sockets on 5F (relaxing room) or 3F (capsule floor). 
*Please note that mobile phone chargers are currently not available for rent.

How much do you charge for high speed/Wi-Fi internet access?
Free Wi-Fi is available in all rooms. Guests will also have free access to computers on 3F (capsule floor).

Can I pay by credit card?
Yes, we accept Visa, JCB, Master Card, American Express and many other credit cards.

What types of amenities do you have?
We offer a complete range of amenities, such as towels, soap, shampoo, conditioner, hair brushes, shaver, toothbrush and more.

How can I access the restaurant from the capsule floor?
You can access the restaurant directly by using the elevator. 
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